Customer Service

This programme teaches the learner the skills needed to monitor the level of service between an organisation and its customers, both internal and external.


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SAQA ID 242829, Level 4, 5 Credits

Candidates completing this programme will be able to:

  1. Identify internal and external customers, where applicable
  2. Explain standards of customer service expected by the organisation
  3. Measure customer satisfaction on an ongoing basis
  4. Recommend corrective action


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