Customer Service

R250.00

This programme teaches the learner the skills needed to monitor the level of service between an organisation and its customers, both internal and external.

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Candidates completing this programme will be able to:

  1. Identify internal and external customers, where applicable
  2. Explain standards of customer service expects by the organisation
  3. Measure customer satisfaction on an on-going basis
  4. Recommend corrective action

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